Call Centre Transition — Victorian IT Project Dashboard — Tollgate Data

Call Centre TransitionCall Centre Transition (DOT) appears in 5 snapshots of the Victorian IT dashboard, from 2019-20 Q1 to 2020-21 Q1.Its cost is $1.3m at 2020-21 Q1, against $1.0m at its baseline: +28%.Its planned finish is 30 Sep 2020, 3 months later than the 30 Jun 2020 first planned.Its latest rating is Green (2020-21 Q1), up from Amber at 2019-20 Q1.The source marks it completed.

Snapshot

Cost

Planned finish

Rating

2019-20 Q1

Amber

2019-20 Q2

$1.2m

Green

2019-20 Q3

$1.2m

Green

2019-20 Q4

$1.3m

30 Sep 2020

Amber

2020-21 Q1

$1.3m

30 Sep 2020

Green

Cite: Victorian Government (DGS) (2026). Victorian IT Project Dashboard: Call Centre Transition. Tollgate Data, https://data.tollgatehq.com/projects/vic-itd/dotcallcentretransition, as at 18 May 2026. Licence: CC BY 4.0.QuestionsHow much does Call Centre Transition cost? Its cost is $1.3m at 2020-21 Q1, against $1.0m at its baseline: +28%.Is Call Centre Transition late? Its planned finish is 30 Sep 2020, 3 months later than the 30 Jun 2020 first planned.What is Call Centre Transition's latest rating? Its latest rating is Green (2020-21 Q1), up from Amber at 2019-20 Q1.Victorian IT Project DashboardVictorian IT Project Dashboard projects